Frequently Asked Questions


How is my package shipped?

Erbie is shipped through USPS.


How do I know my package has shipped?

Once you have placed an order, you will receive an email confirmation. You will receive another email when your order has been shipped.


How do I track my package?

You will be given a tracking number and an email that your package has shipped.


How long will it take for my package to arrive?

It will take about 3-4 business days for your package to arrive.


What are the shipping costs?

Our shipping cost depends on the State where the order is placed.


Am I entitled to free shipping?

Our free shipping policy is applied on orders over $39.99.


I have been using your product for a while, and I have noticed a yellow residue on the top of the bottle. What is that?

Since Erbie is made only with 100% all-natural ingredients, it is normal to see a white-yellow residue on the bottle.


What if excessive irritation occurs after using Erbie?

If excessive irritation occurs, discontinue use. Concurrent use of other topical acne treatments and prescriptions with Erbie may cause excess dryness and irritation.


Can Erbie be used on other parts of the body besides the face?

Erbie can be used on other parts of the body where breakouts occur. This product is for external use only. Avoid direct contact with eyes. Do not apply Erbie on open wounds or ulcers.


Can Erbie be used daily, or is it only for spot application?

Erbie can be used for spot application and/or over the entire face daily.


Are there any other ways I can use Erbie Herbal Outbreak Solution?

Erbie can be used directly on acne spots or as a daily facial toner before applying moisturizer.


What is the purpose of a skin toner?

A skin toner helps cleanse the skin of excess dirt, oil, and makeup. It shrinks pores, helps balance skin pH, and benefits acne-prone skin.


How soon will I see results after starting to use Erbie?

Results vary. Typically, you can notice results within just a few applications.


What is the age limit for the use of Erbie?

Erbie should not be used on children under 10 years old.


How long does one bottle of Erbie last on average?

On average, one bottle of Erbie usually lasts about 1 month.


Can I set up a monthly auto-ship?

Yes, Erbie does offer a monthly auto-ship service with a discounted rate.


What is your return policy?

We offer a risk-free, 30-day, 100% money-back guarantee.


Can I find Erbie in stores?

Erbie is sold exclusively online.


How can I contact you?

Please feel free to contact us at with any questions or comments.